When your gallery platform stops answering, it's time to switch.
Zenfolio support has become increasingly unresponsive. Photographers report submitting support tickets that go unanswered for weeks, with no phone support and limited documentation.
Zenfolio
Non-responsive
12img
Fast, reliable
Feature-by-feature breakdown for support
| Feature | 12img | Zenfolio |
|---|---|---|
| Email support | Yes | Limited |
| Timely responses | Yes | No |
| Priority support tier | Yes | No |
| Migration assistance | Yes | No |
| Active development | Yes | No |
| Feature request process | Yes | No |
Increasingly, no. Multiple photographers report support tickets going unanswered for weeks. The platform feels abandoned, with minimal updates and no engagement with community feedback.
Zenfolio's development pace has slowed significantly. The interface looks dated, new features are rare, and the platform feels like it's in maintenance mode rather than active growth.
12img ships updates weekly. We actively build features requested by photographers, maintain fast support channels, and publicly share our roadmap. Active development means your platform gets better every month.
Weekly updates. Fast support. Start free.
Zenfolio: Archives
Forced archives, pay-to-access, and no way out. Your photos deserve better.
Zenfolio: Migration
A safe, step-by-step migration path from Zenfolio to 12img. Free migration assistance included.
Zenfolio: Pricing
Photographers report price hikes with no improvement in features or support. 12img locks your price forever.
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