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Help Us Build What You Need
Your feedback shapes 12img. Tell us what's working, what's not, and what you wish existed.
Send Feedback
Feature requests, bug reports, complaints — we read them all.
Need immediate help?
Email Us
twelve12img@gmail.com
What happens next?
- 1We review every submission
- 2Popular requests get prioritized
- 3We'll reach out if we need more details
Frequently Asked Questions
How do I share a gallery with clients?
After uploading photos, copy the gallery link and send it to your client. You can set a password for extra security.
Can clients download photos?
Yes! You control this per gallery. Enable downloads in gallery settings, and clients can download individual photos or the entire gallery as a ZIP.
How long do galleries stay active?
Free galleries expire after 30 days. Paid plans offer unlimited gallery links.
What image formats are supported?
We support JPEG, PNG, WebP, and GIF. Maximum file size is 25MB per image.
Can I customize my gallery appearance?
Yes! Choose from multiple gallery templates including grid, masonry, and cinematic views. Pro plans include custom branding.
How do I delete my account?
Go to Settings → Danger Zone → Delete Account. This permanently removes all your data.