A photography platform that won't respond to photographers. That tells you everything.
“1.4/5 Trustpilot rating, and they never replied to a single negative review.”
ShootProof has a 1.4 out of 5 rating on Trustpilot with dozens of negative reviews. What's worse: they haven't replied to a single one. This signals a company that has checked out on customer service.
ShootProof
1.4/5 Trustpilot
12img
Responsive support
Feature-by-feature breakdown for support
| Feature | 12img | ShootProof |
|---|---|---|
| Trustpilot rating | Yes | No |
| Responds to reviews | Yes | No |
| Email support | Yes | Limited |
| Priority support option | Yes | No |
| Migration assistance | Yes | No |
| Onboarding help | Yes | Limited |
Trustpilot rating: ShootProof: 1.4/5
ShootProof has a 1.4 out of 5 rating on Trustpilot as of 2026. They have not responded to any negative reviews, which suggests support issues are systemic rather than isolated incidents.
Based on public reviews, ShootProof support has significant issues. Photographers report unanswered tickets, long wait times, and problems that go unresolved. Their lack of engagement with Trustpilot reviews reflects this pattern.
Actively monitored support channels, same-business-day responses for Pro users, free migration assistance, and we publicly engage with all feedback. Support quality is a competitive advantage, not an afterthought.
Priority support on Pro. Real people, fast replies. Start free.
ShootProof: Contracts
A contract your client never sees is worse than no contract at all. 12img delivers reliably.
ShootProof: Pricing
The more you grow, the more ShootProof costs. 12img is unlimited on Pro.
ShootProof: Payments
Your clients pay instantly. You wait days. 12img uses Stripe for fast direct deposits.
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